Which live chat software tools does ChatGPT recommend? (updated weekly)
Last run October 26, 2026 · 5 answers from ChatGPT (OpenAI + web search) (gpt-4.1-mini-2025-04-14) · 13 products named. Answers vary by person, time and model version, so treat this as a sample, not a fixed ranking.
Every product ChatGPT named
| Product | Answers | Avg. pos. | Named first | |
|---|---|---|---|---|
| Crisp | 4/5 | 3.3 | – | |
| Tidio | 4/5 | 3.5 | – | |
| Tawk.to | 3/5 | 1 | 3 | |
| LiveChat | 3/5 | 4 | – | |
| Zendesk Chat | 2/5 | 2.5 | – | |
| Olark | 2/5 | 3.5 | – | |
| Intercom | 1/5 | 1 | 1 | |
| Pylon | 1/5 | 1 | 1 | |
| LiveAgent | 1/5 | 2 | – | |
| Freshchat | 1/5 | 3 | – | |
| Helploom | 1/5 | 4 | – | |
| SetChat | 1/5 | 5 | – | |
| HubSpot Live Chat | 1/5 | 5 | – |
Position is the order a product first appears among the products in one answer (1 = named first). Renamed products (e.g. Sendinblue → Brevo) are counted once.
Sources ChatGPT cited
| fixthephoto.com | 4/5 |
| trustindex.io | 3/5 |
| botpenguin.com | 3/5 |
| techradar.com | 3/5 |
| zendesk.de | 2/5 |
| purshology.com | 2/5 |
| seektool.ai | 2/5 |
| plivo.com | 1/5 |
| allbusinessjournal.com | 1/5 |
| usepylon.com | 1/5 |
| hackceleration.com | 1/5 |
| chatfuel.com | 1/5 |
Number of answers that cited each site. Getting listed or reviewed on these is often what moves the answers.
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Run a free checkThe questions we asked
“What are the best live chat software tools for SaaS websites?”
Named, in order: Intercom, Zendesk Chat, Tidio, Crisp, LiveChat
Cited: plivo.com, allbusinessjournal.com, zendesk.de, purshology.com, trustindex.io, fixthephoto.com, seektool.ai
“I'm choosing live chat software for SaaS websites. Which products should I shortlist and why?”
Named, in order: Pylon, Crisp, Zendesk Chat, Tidio, LiveChat
Cited: usepylon.com, hackceleration.com, fixthephoto.com, zendesk.de, trustindex.io, purshology.com, seektool.ai
“What live chat software do most small teams use right now?”
Named, in order: Tawk.to, LiveChat, Olark, Tidio, Crisp
Cited: botpenguin.com, techradar.com, chatfuel.com, tidio.com, sitemile.com, fixthephoto.com
“Recommend an affordable live chat software with good support.”
Named, in order: Tawk.to, LiveAgent, Freshchat, Helploom, SetChat
Cited: botpenguin.com, techradar.com, liveagent.com.br, developers.freshchat.com, helploom.com, help.sobot.io, setchat.co
“Which live chat software is easiest to set up for a small team?”
Named, in order: Tawk.to, Crisp, Tidio, Olark, HubSpot Live Chat
Cited: botpenguin.com, live-chat.reviews, fixthephoto.com, itechguides.com, trustindex.io, softwarecompare.net, nngroup.com, techradar.com
Method
- We send 5 buyer-style questions (the same templates as our free check) to ChatGPT through OpenAI’s API with web search on, one search per answer, no personalization and no chat history.
- A small model lists the products each answer names; we count each product once per answer. Nothing here is edited by hand or sponsored.
- The sample is small and answers vary between runs, people and model versions. Use it to see who tends to get recommended and which sources are cited, not as an exact ranking.
- We re-run every category about once a week. This page shows the latest run only.
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